★ ​​Asia's only internationally certified anger management expert Shunsuke Ando unveils Japan’s definitive guide to combat "Customer Harassment"!​​
★ ​​7 techniques + 21 case studies + 10 methods—master face-saving resolutions to volatile complaints and customer rage!​​
★ ​​Tackle irrational demands, prolonged confrontations, and trauma with 5 core principles + self-protection strategies—empowering frontline staff!​​

★ ​​Beynd conflict resolution: Includes mental health care—the first comprehensive manual to systematically address service-industry harassment trauma!​

In the service industry, do you constantly face unreasonable demands, malicious complaints, endless arguments, or even verbal abuse? Such "customer harassment" exhausts you mentally and physically, jeopardizing both work performance and psychological well-being.

Authored by Japan’s leading anger management specialist Shunsuke Ando, this book equips service professionals with a Psychological Resilience Toolkitto defuse conflicts without escalation, preserving dignity while disarming hostility. Grounded in psychology and real-world cases, it delivers:
​​7 instant techniques​​ to calm emotional turmoil,​​21 field-tested strategies​​ for high-tension scenarios and 10 on-the-spot mental recovery methods​​Transform panic into poise when facing aggression.

Whether confronting spiteful complaints, overentitled customers, or emotionally toxic workplaces, this book builds your "Emotional Armor"—letting you serve others while safeguarding your mental health.

​​If customer confrontations leave you anxious, angry, or self-doubting—this book is your lifeline.​

Shunsuke Ando​​

Shunsuke Ando​​,Founder, Japan Anger Management Association; Visiting Professor, Niigata Sangyo University. Certified anger management consultant (born 1971, Gunma Prefecture). Japan’s foremost expert resolving corporate and educational anger-related issues. Pioneered psychological anger management training nationwide. Conducts corporate seminars, lectures, and coaching across sectors. Asia's onlyprofessional certified at the highest tier by the International Anger Management Association.

Chapter 1: Why Does Customer Harassment Happen? – Decoding Anger (e.g., Origins of Rage / The Flawed “Customer is God” Mindset)

Chapter 2: Eradicating Harassment Fear via Anger Management (e.g., Tactful Anger Control / Are Customer Harassment and Power Harassment Linked?)

Chapter 3: Case Analysis & Dialogue Tactics – 21 Scenarios for Crisis Response (e.g., 5 Anti-Harassment Principles / When Corporate Guidelines Are Absent)

Chapter 4: Mental Care Shielding Against Harassment Trauma – 10 Immediate Recovery Tools (e.g., “Emotionally Strong” is a Myth / Method 1: Instant-Stress-Release Hobbies)