★Rights sold to sub-continent (India, Sri Lanka, Bangladesh, Pakistan etc.)!
★From Eleanor Shakiba, renowned communication skills trainer, coach, and expert in positive psychology. Eleanor has taught over 50,000 professionals how to solve interpersonal problems in the workplace.
★In the workplace, encountering "difficult people" is inevitable. This book goes beyond merely teaching you how to manage conflict; it takes it a step further, guiding you on how to truly benefit from your communication with such colleagues.
★The author draws on her diverse background in Social Anthropology, Adult Education, Counselling, and Positive Psychology, distilling decades of training experience into a set of proven, practical workplace communication solutions.

Your people problems CAN be solved.

You’re a competent professional. You excel at the technical side of your work. But so far no-one has taught you how to handle ‘difficult people’ or toxic team dynamics. That’s where this book comes in.

Difficult People Made Easy explains how you need to THINK and SPEAK when faced with a difficult colleague. Then it reveals specific words and actions you can use.

• Set firm boundaries on what you will – and won’t – take from aggressive or spiteful people.
• Avoid using words which trigger defensive reactions from others.
• Look and sound confident no matter who you’re dealing with.

Eleanor Shakiba is an expert in positive psychology. She has taught over 50,000 people to think and speak in ways which build success.

Eleanor started her career as a writer. Next, she discovered a passion for adult education and moved into a training role at the University of Sydney. Today, she works as a training consultant and corporate coach. She specialises in the areas of communication skills, applied psychology and business applications of positive psychology.

The focus of Eleanor’s work is teaching technically savvy professionals to create, relate and communicate. She delivers a range of services to the corporate world, including positive psychology courses; leadership training and coaching; team building and strategic planning sessions; communication and conflict resolution workshops.

Eleanor is the author of Difficult People Made Easy and is currently writing her second book, 6 Habits of Savvy Female Negotiators. She has also created over ninety training programs and a range of online learning courses.

Eleanor is qualified in Social Anthropology, Adult Education, Counselling and Positive Psychology. She delights in helping professionals learn skills for success in the real world, using experiential (interactive) learning techniques. Her students describe Eleanor as ‘a lively and enthusiastic presenter who can keep you engaged for hours.’