“Both in thought and art, this volume details every aspect of a world-class guest experience. A Wealth of Insight is intelligently written and comprehensive in its reflection, culminating in an impressive, long-overdue publication of this nature and magnitude.” —Dr. Dimitrios Diamantis, Dean of Graduate Studies, Les Roches, Global Hospitality Education, Switzerland

“Mr. Kanani’s interviews take us behind the scenes of a complex industry—revealing the needs, behaviors and demands of both guests and colleagues through the career experiences of five-star general managers who know them best.” —Philip M. Barnes, Regional Vice President and Managing Director, The Savoy Hotel, London

“A Wealth of Insight should be required reading for students enrolled in hospitality management degree programs. Kanani writes in a direct and accessible style that inspires as it informs, and has created a book that should be on the coffee table of every hotelier and that should be gifted to every hospitality student upon graduation. A pleasure to read and savor, A Wealth of Insight is a reminder of why we love this industry.” —Tony Simons, Professor of Management & Organizations School of Hotel Administration, Johnson College of Business, Cornell University

“Kanani has written an important book that details the very best attributes and behaviors of truly successful luxury hoteliers around the world. A Wealth of Insight should be read by all students of hospitality seeking to understand, from a leadership and luxury lens, exactly what it takes to deliver exceptional service in this industry.” —Stowe Shoemaker, PhD, Dean, William F. Harrah College of Hospitality, Michael D. Rose Distinguished Chair, Lincy Professor, University of Nevada, Las Vegas

Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, A Wealth of Insight profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts.

A Wealth of Insight has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in high-end customer service industries eager to understand how world-class hospitality teams are built, nurtured and empowered for success.

Each executive profile includes bite-size insights, stunning photography and real-life examples on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented.

For aspiring and current general managers of luxury hotels, for hospitality and customer service executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, A Wealth of Insight is the holy grail of five-star leadership and management.

Rahim B. Kanani:

Rahim B. Kanani is a leadership, luxury, travel and dining contributor to a number of global publications, and has interviewed more than 600 of the world's most innovative, influential and award-winning executives on leadership, management and creativity. Notable interviewees have included billionaires Jeff Skoll, Michael Bloomberg, Tory Burch and Eli Broad, world-renowned chefs Eric Ripert, Daniel Humm, José Andrés, and Anthony Bourdain, musical artists Alicia Keys, Madonna, and Shakira, Hollywood filmmaker James Cameron, Harvard University President Drew Faust, former British Prime Minister Tony Blair, and Princess Ameerah Al-Taweel of Saudi Arabia. During this time, he served as a leadership contributor to Forbes and Thomson Reuters Foundation, while also authoring or editing articles and interviews published in Harvard Business Review, CNN Opinion, Financial Times, Fast Company, Food & Wine and others.