Business Protocol, originally published by Wiley, has been re-released with additional updated information in a 2nd edition including a new introduction by Hannacroix Creek Books, Inc. Topics covered include: the 6 principles of business protocol, based on Dr. Yager’s original survey; how to make a positive lasting impression; 17 types you might encounter in business; job searching and etiquette; ethics and etiquette; international protocol concerns; protocol and the new technology (e-mail, fax, cell phones), and more. Resources; bibliography; index.

Dr. Jan Yager is a professional international speaker, workshop leader, coach, consultant, and award-winning author whose more than 30 books have been translated into 32 languages. Her titles include Business Protocol; Work Less, Do More; Effective Business and Nonfiction Writing; When Friendship Hurts; Productive Relationships; Grow Global; Creative Time Management for the New Millennium; and Who's That Sitting at My Desk. Beginning in her twenties, Dr. Jan Yager has delivered keynote addresses, and conducted workshops and all-day seminars, throughout the U.S. and internationally, before a variety of public, government, association, and corporate audiences. For more information, go to: www.drjanyager.com